Shipping Policy

Last updated: August 2026

Thank you for shopping with Björn & Birch. Every candle is carefully handcrafted and packed with attention to detail to ensure it arrives safely at your door.

Processing Time

As our candles are handmade in small batches, please allow 2–5 business days for your order to be prepared before dispatch. During busy periods, new product launches, or seasonal holidays, processing times may be slightly longer.

You will receive a confirmation email once your order has been dispatched.

UK Shipping

We currently ship throughout the United Kingdom.

Estimated delivery times after dispatch:

• Standard Delivery: 2–4 business days

• Express Delivery (where available): 1–2 business days

Delivery times are estimates and may vary due to courier delays or circumstances beyond our control.

International Shipping

We hope to offer international shipping in the future. Please check back for updates or contact us if you have any questions regarding overseas delivery.

Shipping Costs

Shipping costs are calculated at checkout based on the size, weight, and destination of your order.

From time to time, we may offer free UK delivery during promotional events or on qualifying orders.

Order Tracking

Where available, tracking information will be sent to you by email once your order has been dispatched, allowing you to follow your parcel's journey.

Incorrect Shipping Information

Please ensure your delivery address is correct before placing your order. We cannot be held responsible for delays or additional charges resulting from incorrect or incomplete address details.

If you notice an error after placing your order, please contact us as soon as possible. If your order has not yet been dispatched, we will do our best to update the address.

Damaged or Lost Parcels

We carefully package every order to help prevent damage during transit.

If your order arrives damaged, please contact us within 48 hours of delivery and include photographs of both the packaging and the damaged item. We will work with you to resolve the issue as quickly as possible.

If your parcel appears to be lost, please contact us and we will investigate with the courier.

Contact Us

If you have any questions about your order or our shipping policy, please get in touch via the contact page on our website or email us. We're always happy to help.

Thank you for supporting Björn & Birch. We truly appreciate your support and hope our candles bring warmth, comfort, and a little Scandinavian calm into your home.